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Order Processing

All orders are fulfilled by our warehouse within one or two business days from the date of your order confirmation. Our business days are Monday through Friday, excluding national holidays within the United Kingdom. All orders received before 12pm will be processed the same day; any orders placed after 12pm will be processed the following business day. Please allow additional processing time for orders placed during sale promotions and on or around U.K. holidays.

Any high-risk orders will be held until our team investigates. Please make sure your billing and shipping information are 100% correct and match the card you use. 

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at care@strivectin.co.uk with your inquiry.

Order Cancellations

We at StriVectin work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted, and the order is confirmed, it is immediately in the process to be shipped. This-unfortunately- means NO changes can be made to your order once it is placed. 

If you have any problems with your order (not received, not what you were expecting, etc.), please contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that may come up.

Exchanges

At this time, we do not accept exchanges. If you need a different item, we recommend ordering the desired product while it is still in stock and returning the order(s) as needed. 

Damaged Products

If your order arrives damaged or defective, please contact us immediately at care@strivectin.co.uk and we will assist you. We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order.

Lost and Stolen Packages

In the unlikely event that a package marked as delivered is missing. Please wait 2 business days before reaching out to us. If the package has not been located, we recommend filing a claim with the carrier.

Please be careful when entering your shipping address. In the event that a delivery address is submitted incorrectly or mistyped when an order is placed, StriVectin assumes no responsibility. 

Please Note: StriVectin does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery back to StriVectin.

Shipping

We offer free ground shipping for all domestic orders. Orders placed by 12 p.m. are shipped same day. Any high-risk orders will be held until our team investigates. Please make sure your billing and shipping information are 100% correct and match the card you wish to use. 

We process and ship out all orders Monday through Friday, not including holidays. Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

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